Personalized generation
Keep Pawsies open or return later while a pet or room is being created. A failed card can be retried without another charge when the same generation attempt did not start.
Help center
How can we help?
Start with the quick answers below. If something still feels off, send us a note with the details listed at the bottom.
Purchases and refunds
Paw Gems purchases are handled by Apple. If a purchase completed but your balance did not refresh, reopen Pawsies and the wallet. For purchase or refund help, contact us at support@pawsies.app.
Camera or photo access
Open iPhone Settings → Pawsies and allow Camera or Photos access. Pawsies only receives the image you choose or capture for a creation.
Widgets and reminders
Widget updates must be enabled in Pawsies Settings. Add the Pawsies widget from the iOS Home Screen or Lock Screen editor. Notification access is controlled in iPhone Settings.
Delete a pet, room, or account
Use the edit control on a generated pet or room to delete that creation. To permanently delete your guest account and associated Pawsies data, open Pawsies Settings → Delete account and data. If you cannot access the app, contact us below with “Account deletion” in the subject.
Contact Pawsies
Email support@pawsies.app. Include your iPhone model, iOS version, Pawsies version and build number, what you expected, what happened, and a screenshot if it is safe to share. Never send payment-card details or your Firebase token.
Email support